Gold - Extended Service Agreement - Parts And Labour - 1 Year - On-site (up-12-gold-6670)

Introduction

Gold Service 1 year upgrade to standard warranty - Onsite service, technician with full spare parts kit will arrive within 8 hours of fault being reported, includes 1 preventative maintenance visit per year. Scanner will be replaced if repair not possible. Geared towards business critical support of customers whose scanning is an integral part of their business operations, Fujitsu On-Site Repair Services are focused on fixing your equipment on the first visit.

Features

License quantity

1 license(s)

Number of years

1 year(s)

Product type

Upgrade

Type

On-site

Service time (hours x days)

8x5

Response time

8 h

Repair time

8 h

Phone support

Y

On-site support

Y

Remote desktop support

Y

Assurance program level

Gold

Preventative maintenance visits per year

1

Parts, labour & shipping included

Y

Technician visit with spares kit

Y

Repairs performed onsite

Y

Product replacement if repair not possible

Y

Periodic product upgrades

Firmware & Hardware

Compatibility

Fujitsu fi-6670, fi-6670A