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ACCIDENTAL DAMAGE WARRANTY
Panasonic’s Accidental Damage Warranty enhances the Toughbook computer and Toughpad tablet Standard Warranty by offering an additional layer of protection against unintentional physical damage.
This warranty is designed to complement the warranty on all Toughbook computers and Toughpad tablets excluding consumable and peripheral items.
WARRANTY BENEFITS
- Enhance the productivity of your mobile workforce.
- Manage budgets more effectively by minimising out-of-warranty repair charges.
- Increase uptime for your mobile workforce by streamlining out-of-warranty coverage issues.
- Customers want to reduce the time associated with repairs and expedite service by eliminating the hassles of dealing with in-warranty and out-of-warranty issues.
WARRANTY DESCRIPTION
The warranty covers all repairs that result from an accident during regular use. It does not cover damage from intentional acts, fire, loss, theft, normal wear (cosmetic and tear) not affecting functionality, improper maintenance and modification by anyone other than a Panasonic
Service Centre or authorised Panasonic Service Provider, or damage that is attributable to acts of God. The single claim limit is the value of the computer or tablet, and the total sum insured is the total amount invoiced for your Panasonic Toughbook computers or Toughpad tablets.
The warranty must be purchased as part of the original sale from a Panasonic representative or within 30 days of purchase of the associated hardware. All system components are covered under the programme, including the LCD. The model and serial number must be supplied to Panasonic before any service can be rendered. Under this service, if repairing a unit is impossible, Panasonic will replace it with a model of equal or greater value. (Please refer to the terms and conditions in the Service Manual for a complete description.)
WARRANTY PROCEDURE
- If there is a claim and the Toughbook or Toughpad is damaged, please contact the Panasonic Helpdesk.
- For service under this contract, customers must provide the Panasonic Helpdesk with the company details and the full model and serial number of the unit.
- A repair reference number will be issued and the collection of the faulty unit will be arranged.
- A claim for a free of charge repair under warranty is subject to an inspection of the Panasonic Service Centre. For further information please refer to the terms and conditions in the Service Manual.
- The unit will be repaired at the Panasonic Service Centre and after completion returned to the sender via a Panasonic courier.
- Shipments outside the EU are chargeable.
Accidental Damage Warranty must be purchased as part of the original Toughbook computer or Toughpad tablet sale. Coverage for external devices may be available at an additional charge.
1 year(s)
Parts and Labour
96 h
Panasonic Toughbook 19 (Mk8), 20 (Mk1), 31 (Mk5), 53 (Mk4), 54 (Mk2), D1 (Mk3)
