01 4503452
The Warranty Program is designed to get your imaging products back up to speed as quickly as possible,covering telephone troubleshooting,parts and advance-ship replacements. This Warranty Program offers a great way to predict total costs for support,making budgeting for the year a snap.
Should technical support determine that your product is suffering hardware failure requiring service,a replacement will be shipped via Overnight to your location and a technician can be dispatched to arrive the Next Business Day after the replacement has been delivered to exchange the product,verify the replacement unit is working,and then return the defective unit.
| General | |
|---|---|
| Service Included | Replacement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 8 hours |
| Pricing Type | Must be purchased within 90 days of the product purchase |
| Details | |
| Service &Support | Extended service agreement - replacement - 3 years - on-site - response time:8 h Technical support - phone consulting - 3 years - response time:2 min Technical support - web support - 3 years - availability:24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Xerox W130 |
